Shipping & Handling

How long will it take for my order to ship?

Our turnaround time is up to 10 business days.

Business days are Monday - Friday and don't include postal holidays.

Once your order is shipped, it can take 3-5 business days to arrive. 

Where can you ship orders?

We ship within the United States (including Hawaii and Alaska) using United States Postal Service’s Ground Advantage option.

Packages to Hawaii will arrive via freighter boat and be handed off to local USPS.

We’re unable to ship internationally because our perfumes contain alcohol. We’re also unable to ship to freight forwarders who will process our packages for air travel.

How much does shipping cost? 

Shipping costs will vary based on the weight of your package. Orders over $90 ship for free.

What mail service do you use?

We use USPS's Ground Advantage, a form of surface mail. This is because our perfumes contain alcohol.

Surface mail gets processed through different distribution centers than First Class / Flat Rate / Priority Mail, and we've noticed that this can result in different scanning patterns than what people are used to seeing. If you're concerned about the scans on your package, please see the "Common Shipping Issues" section below.

Do your packages require a signature?

Our packages don’t require a signature by default, but we can select this option when we ship your order.

Please feel free to email us after your order is placed if you’d like to request this option!

Can you combine multiple orders?

We will make every attempt to combine multiple orders, but we may miss some.

If you place a second order within a similar timeframe and you’d like your orders to ship together, please reach out to us.

Common Shipping Issues

Do you replace damaged, lost, or missing packages?

Please reach out to us if there are any issues with your package when it's delivered.

If your package arrives with damaged items, we're happy to help with a replacement.

If your package has been marked "Delivered" but is not in your mailbox, this may be an accidental scan - we've noticed that this is a common issue if USPS can't deliver the package for some reason and returns it to the depot at the end of the day. These will often go back out for delivery the next day. If there are any issues with this, please reach out to us.

If your package is lost or stolen, we're happy to issue a replacement. Generally, USPS will deliver our packages to your mailbox, but in the event of mailbox theft or if it's delivered to your door, we're happy to help.

My package says "Shipment received - pending acceptance" with no further scans

We recently began using shipping manifests because USPS won't scan multiple packages from the same sender without one, and we've noticed this happening, so we've reached out to USPS a few times now to understand why this happens. They've assured us that this doesn't mean the package was rejected or stuck anywhere.

The first scan happens at drop-off at a post office before being forwarded to our local USPS sorting facility in Austin, TX. That's where the acceptance scan is supposed to happen, but sometimes they either choose not to scan the lot or they come across a package that is unscannable. We use thermal labels that are sensitive to scratches; according to USPS, even a tiny scratch in the barcode can prevent scans, and USPS won't stop to manually update these packages en route.

In either of these two situations, we likely won't see another scan until it's in your local area. If you don't see scans within 7 business days, please reach out to us for assistance.

My label was generated but there aren't scans on it yet

This happens if we do not use a shipping manifest. We use shipping manifests for most drop-offs, but Shopify will not allow us to if we had to void any labels for that day's shipments.

Tracking emails are sent on the day of shipment and will typically (but not always) come through before your package is dropped off. If you don't see scans within 7 business days, please reach out to us for assistance.

My package is stuck at a distribution center

We've noticed an uptick in packages getting stuck at distribution centers for multiple days.

These scans will show receipt by a distribution center, typically a major one in the customer's local region responsible for distributing surface mail, but it will stay there for multiple days. Sometimes the scans will stop there, but we've noticed that sometimes the package will get scanned daily.

Generally, these issues seem to get resolved within a few business days, but please reach out to us if the package is stuck for more than 7 business days.

I got a notification from the Shop app that my package has been scanned by USPS, but I never got a shipping email

This happens when we create your shipping label in advance and set the shipping date for a day in the future. Shopify scripts its shipping emails to trigger in 24 hour intervals from the time the label is created.

So, for example, if we pack your order up on Monday night at 8PM, we might generate your tracking but tell Shopify the shipping date is for Tuesday. Shopify won't trigger your email until 8PM on Tuesday, but by that point, if you're using the Shop app, it's already seen the scans on your package and has triggered a notification over to you.

Product & Perfume Information

General pricing & product size information

We offer two sizes currently: 6mL baubles and 2.8mL trinkets.

(Monthly moths are not offered in 2.8mL trinkets due to their limited timeframe.)

You may notice that these are not priced equivalently - the 2.8mL trinkets are $8 and the 6mL baubles are $30. This is because we’ve received reports that perfumes in our trinket vials may experience increased rates of evaporation, so we wanted to be mindful of this when we priced them. We are current sourcing new trinket vials. 

Why can't I select two of the same trinket?

2.8mL trinkets are limited to one trinket per fragrance per order.

Do your perfumes contain alcohol?

Yes, our perfumes are Eau de Parfum (EdP) sprays and contain a perfumer’s alcohol base.

Our perfumer’s alcohol base is a blend of denatured ethyl alcohol and a blend of skin conditioning agents and antioxidants such as 1,3 Propanediol, Cremophor RH 40®, Glucam™ P-20, dipropylene glycol (DPG), and isopropyl myristate (IPM). These will result in a tactile feeling similar to a light dry oil spray.

Solgard, a UV protectant, is added to perfumes with citruses to prevent harmful byproducts caused by photooxidation.

What materials do you use in your perfumes?

We use professional grade perfumery materials to make our perfumes. Professional perfumery materials fall into one of two categories: aromachemicals and natural extracts.

Aromachemical is the industry standard term for a single molecule that’s sold specifically for use in fragrance (and sometimes flavor) development.

The natural extracts we choose range from sCO2 extracts (supercritical carbon dioxide extraction), fractional distillations, absolutes, resinoids, and high-quality essential oils.

We use a high amount of naturals in our perfumes so sediment is normal. We currently do not filter our perfumes.

Where can I find allergen information for each perfume?

The “allergen and sensitivities” section on each perfume’s product page contains more information about allergens. We are still working on completely filling this out, so please feel free to reach out to us if you would like to check on a specific allergen. We are unable to refund perfumes due to reactions. 

For tree mosses, we specify directly below the notes list whether the perfume contains real tree moss extracts. Not all of our moss notes contain real tree moss.

If you have generally been experiencing an increase in dermal sensitization or have been experiencing an atopic reaction to any product, we recommend to avoid applying our fragrances - or any fragrances - until the issue is resolved. Atopic reactions are an immune system response and can be unpredictable, like causing reactions to materials or products that haven’t been a problem for you in the past.

Do you follow IFRA guidelines?

Most of the time, yes. We review IFRA’s safe usage recommendations for all molecules.

Our oakmoss and tree moss extracts are pure and have not had their chloratranol or atranol removed, so our perfumes containing real moss are not IFRA compliant.

Safety is something we take very seriously. For example, we tend to stick well below IFRA’S recommendations for anything that can break down into cinnamaldehyde and we will boost these notes with skin-safe alternatives instead.

We also take precautions with things like citrus oils that can photooxidize into harmful byproducts by adding Solgard, an anti-UV agent. 

(For background information, the International Fragrance Association (IFRA) is a trade organization whose members are required to produce products that comply with their recommendations for safe usage levels of different fragrance components in their products. Their members are manufacturers - indie perfumers are not eligible for IFRA membership, so IFRA compliance is not typically required.)

Are your perfumes cruelty free?

Our perfumes (and indie perfumes in general, really) are not tested on animals.

Materials used in perfumery are not typically “actively” tested on animals as they are produced, but many were tested on animals at one time as part of safety evaluations. IFRA’s research arm, Research Institute for Fragrance Materials (RIFM), conducted many of these studies. For example, here is their evaluation for cinnamaldehyde, which was conducted in 2004.

Our materials are also vegan. Any material that could be animal-derived like musks, ambergris, beeswax, etc., use vegan accords. We specify below the notes list or within the notes list that these are vegan as well.

If we do use a perfume in the future that has an animal-derived ingredient, we will make that clear in and below the notes list. However, we generally prefer to avoid these.

Do you use fragrance oils?

We do not use fragrance oils.

We occasionally use professional perfume bases in small amounts as part of our own house accords or house bases - these are an industry standard in perfumery, and they are different from fragrance oils.

Both fragrance oils and perfume bases use professional perfumery materials, but they are developed for different purposes and different markets, so we’ve delved into some of these differences below.

This section is not intended to cast aspersions on brands who do use fragrance oils or to gatekeep what makes a “real” perfume - it’s simply to provide information and explain why we choose not to use them.

About perfumery bases

Perfume bases are professional perfumery materials that can be thought of as material replacers within a formula. Their purpose is to replace materials that are uneconomical or unsustainable (e.g., black currant bud, rose), have safety issues that prevent them from being used in large amounts (e.g., rose, jasmine, oakmoss, bergamot), or to represent notes that do not have equivalent natural extracts (e.g., leather or fruits). 

Because they are designed for use in fine fragrances, perfume bases are extremely concentrated and they are formulated with a high degree of precision and specificity. Careful attention is paid to things like the evaporation curve of each material to ensure the base maintains its intended scent when blended with other components and through the life of the perfume. They are not intended to smell like a finished product, only the material they are replacing, and they are also not necessarily formulated to be extremely economical or inexpensive - just less expensive or safer to use in higher amounts than whatever they’re replacing.

Perfume bases are traditionally produced by the large fragrance houses like Givaudan, Robertet, Firmenich, Synarome and IFF.

Due to their widespread adoption by other large fragrance manufacturers, perfume bases have a lot of market stability, and they remain on the market for very long periods of time, typically only being pulled when a reformulation is required to comply with IFRA regulations. They are also often manufactured using captive molecules (molecules manufactured and trademarked in-house by the manufacturer) or molecules that are very hard to find.

Manufacturers don't market their bases directly to smaller companies like indie perfumers because they require a high MOQ (minimum order quantity). Instead, they are typically distributed through supplier networks. However, some independent perfumers and suppliers have also started offering their own bases, like Jamie Frater of Fraterworks and Paul Kiler of PK Perfumes, whose bases can be found at PSH. 

About fragrance oils

Fragrance oils are designed to be used as the main fragrance component in finished products like candles, lotions, and soaps, so the materials are selected based on their ability to be used in cosmetic formulation to minimize discoloration, to ensure miscibility and safety in wax, or to prevent ricing in soaps. They are also typically designed to be fairly economical and inexpensive to use in large quantities.

Because fragrance oils are intended to be used as the main fragrance component of a product, they also smell like finished products, meaning their ratio of materials is often closer to what you would see for a finished perfume. However, a finished perfume formula is intended to be used on skin, so they are formulated to evolve over time with top, middle, and base notes. 

Fragrance oil formulas aren’t necessarily designed to evolve in this way - the ratio of materials is designed so that the advertised notes are often present simultaneously, although there are exceptions to this.

For example, even a single note fragrance oil that aims for photorealism like "Green Apple" will contain additions that make it smell like a finished fragrance, such as muguet materials for general floralization and Galaxolide for longevity and softness.

Additionally, fragrance oils are often (but not always) diluted with high amounts of Galaxolide (listed as Hexamethylindanopyran on SDS documents) and Benzyl Benzoate. Dessert-based fragrance oils often contain high amounts of ethyl vanillin, which can smell plasticky in high amounts. As a result of this, fragrance oils can smell a little flat, artificial, or laundry-esque, and blending multiple fragrance oils together can result in overdoses of materials that create unexpected accords or off-notes. 

Fragrance oils are manufactured by smaller companies like Crafter’s Choice and Wellington and are sold directly to hobbyists or small business owners for inclusion in products. They sell directly to this market alongside other ingredients for candle and body product formulations. While some fragrance oils have been around for a very long time (e.g., Sands of Morocco, an extremely popular fragrance oil that has been around since the 2000s), availability and turnover is often driven by seasonal demand and consumer trends, so discontinuations can be very sudden.

Other

Why do your perfumes list “gender expressions” on the product pages?

The information below is taken from this page if you'd prefer a direct link to it.

About

We've added "Gender Expression" as a metadata field to our fragrances, and we wanted to explain a bit more about our reasoning behind this as well as provide definitions for the expressions we've listed.

This field can be found on each fragrance's product page, and it can also be used as a filter.

Why we provide "gender expressions" for fragrances

Fragrance is a powerful tool for transformation, affirmation, and expression.

A person holds many things at the crossroads of their identity, so I like to think of fragrance as a little magical glamour - something you can try on to invoke the specific qualities you wish to embody or things you want to express about yourself. 

There's also a safety component here, both psychological and physical. Olfaction is a complex neurological process that involves multiple regions in the brain, including the amygdala and hippocampus. This is how we form emotional associations with scent and it's also how our brain alerts us to dangerous smells in our environment, so it can be emotionally disarming when we smell like something that is incongruent with our identities or has a negative association for us.

A disclaimer about our definitions

Admittedly, as someone who has always had an uncomfortable relationship to traditional gender constructs, these definitions are imperfect and subjective. I've had severe body dysphoria for as long as I can remember, and this has had an impact on my own gender expression, my innate biases, and my technique as a perfumer. I hope that my perfumes can alchemize some of my uncertainty into a sense of playfulness that feels a little safer for those of us who have never felt represented or whole within the prescriptive confines of the binary.

If you leave review on our site for a perfume, I love seeing feedback about how you experienced its gender expression, especially if it's different from my own. Our perceptions are strongly linked to past associations, so this information is helpful to others, and occasionally I like to add additional perspectives to the perfume's tab.

Definitions

  • genderfluid: either photorealistic or atmospheric to the point of being agender OR containing elements that lean masc or femme depending on your personal associations / style
  • lo-femme: possesses some characteristics typically associated with femme fragrances, but these may be offset by atmospheric notes or playful additions that veer the fragrance into a genderfluid expression.
  • hi-femme: possesses characteristics strongly associated with femme fragrances like florals, fruits, strong gourmand elements, or delicate notes.
  • lo-masc: possesses characteristics typically associated with masculine fragrances, but these may be offset by atmospheric notes or playful additions that veer the fragrance into a genderfluid expression.
  • hi-masc: possesses characteristics strongly associated with masc fragrances like woods, mosses, or superambers (although we don't make typically make superamber bombs).

Do you use AI?

No, unfortunately, we have to take full credit for our crappy graphics and labels. We don't use any generative AI - we have pretty strong opinions about the ethics from an artistic perspective as well as ecological and economic that we won't go into here.